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Chapter 15 Troubleshooting
NSA-220 User’s Guide
144
V An HDD LED is orange.
Orange means that the NSA detected an error on the hard drive (like a bad sector for example).
The NSA automatically tries to recover a bad sector, but the LED stays orange until the NSA
restarts. Even if the hard drive still functions, it is recommended that you replace it since errors
are a sign that the hard drive may fail soon. See Installing or replacing a hard drive
V An HDD LED is red.
Red means the hard drive has failed and the NSA can no longer detect it. Replace the hard
drive. See Installing or replacing a hard drive If you are using a RAID I volume, you may still
be able to use the volume but you should replace the faulty drive as soon as possible.
V Installing or replacing a hard drive
1 Do not remove or install hard drives while the NSA is turned on. The NSA must
be turned off before you remove or install hard drive(s).
1 Turn the NSA off, remove the rear panel and the drive tray and make sure:
• there is a SATA I or SATA 3.0 Gbit/s compatible hard drive installed.
• the hard drive is installed correctly in the drive tray. Push the tray back into NSA drive
bay until the screw hole at the top of the drive tray is flush with the drive bay (see the
NSA Quick Start Guide and Section 6.6 on page 78).
• the hard drive could be faulty. Try a different hard drive or test the original hard drive
in a different NSA or computer.
2 If you had to replace the drive, turn on the NSA and go to the Storage Setting screen.
• If you have a RAID I volume click the Repair icon next to the new drive.
• If you are using RAID 0 you will need to recreate the whole volume. All of your data
is lost.
• If you are using a single-disk JBOD volume, you need to create a new volume on the
new drive.
• If you are using a two-disk JBOD volume, you need to create a whole new volume on
both drives.
- User’s Guide 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Contents Overview 10
- NSA-220 User’s Guide 10
- Table of Contents 11
- Chapter 7 13
- Chapter 8 13
- List of Figures 17
- List of Tables 21
- Introduction 23
- CHAPTER 1 25
- 1.1.1 LEDs 26
- Figure 3 NSA Rear Panel 27
- Table 1 LEDs 27
- 1.1.2 COPY Button 28
- CHAPTER 2 29
- 2.3 Login 30
- Figure 6 NSA Login Screen 31
- Figure 8 My NSA 32
- 2.5 My NSA Screen 33
- Table 3 My NSA 34
- 2.5.5 Share and Folder Names 38
- 2.5.6 Share Paths 39
- 2.5.7 Password Screen 39
- 2.6 Administration Screens 40
- Figure 15 Status 41
- 2.6.2 Navigation Panel 42
- 2.6.3 Main Window 43
- 2.6.4 Status Messages 43
- 2.6.5 Common Screen Icons 43
- CHAPTER 3 45
- Chapter 3 Tutorials 46
- Figure 18 Users 46
- 3.1.2 Creating a Share 47
- Chapter 3 Tutorials 49
- Figure 26 NSA Top Level 49
- Figure 27 Map Network Drive 49
- 5 Click Add 54
- 3.3 Broadcatching Tutorial 56
- 4 Click Add Channel 57
- 3.4 Printer Server Tutorial 59
- CHAPTER 4 63
- Chapter 4 Status Screen 64
- Table 12 Status 64
- Chapter 4 Status Screen 65
- System Setting and 67
- Applications 67
- CHAPTER 5 69
- 5.3 Date/Time 70
- CHAPTER 6 73
- Chapter 6 Storage Screens 74
- Chapter 6 Storage Screens 75
- 6.4 Editing a Volume 76
- 6.5 Volumes and RAID 76
- 6.5.2 Volume Status 77
- 6.8 External Disks 80
- 6.9 RAID 81
- 6.9.1 JBOD 82
- 6.9.2 RAID 0 82
- 6.9.3 RAID 1 83
- CHAPTER 7 85
- 7.2 Network Config Screen 86
- Chapter 7 Network Screen 87
- Chapter 7 Network Screen 88
- CHAPTER 8 89
- 8.3.1 iTunes Server 91
- 8.4 Media Server Screen 92
- 8.5 Download Service 93
- 8.5.1 BitTorrent 94
- 8.6 Download Service Screen 96
- 8.7 Adding a Download Task 99
- Chapter 8 Application Screens 100
- 8.9 Web Publishing 101
- 8.10 Web Publishing Screen 102
- 8.11 Web Publishing Example 104
- 8.12 Broadcatching 105
- 8.13 Broadcatching Screen 106
- 8.15 Printer Sharing 109
- 8.16 Print Server Screen 110
- 8.17 Print Server Rename 110
- PART III 113
- CHAPTER 9 115
- 9.2.1 User Icons 116
- 9.3.1 Usernames 117
- 9.4 Delete Account Screen 118
- CHAPTER 10 119
- Chapter 10 Shares 120
- Figure 87 Shares 120
- Table 39 Shares 120
- Chapter 10 Shares 121
- Maintenance 125
- Protecting Data, and 125
- Media Client 125
- CHAPTER 11 127
- 11.3 Log Classes 128
- 11.4 Log Severity Levels 128
- 11.5 Log Messages 129
- 11.6 Configuration 131
- 11.7 Firmware Upgrade 131
- 11.8 Shutdown 132
- CHAPTER 12 135
- 12.1.2 Memeo Autobackup 136
- CHAPTER 13 137
- CHAPTER 14 139
- Troubleshooting 141
- CHAPTER 15 143
- V An HDD LED is orange 144
- V An HDD LED is red 144
- 15.3 NSA Login and Access 145
- V I forgot the password 146
- Chapter 15 Troubleshooting 147
- V I cannot access a share 148
- V The COPY LED is red 149
- 15.7 Media Server Functions 150
- 15.9 Web Publishing 152
- Chapter 15 Troubleshooting 154
- CHAPTER 16 155
- 16.3 Specification Tables 156
- 16.6 Power Consumption 160
- 16.7 Compatible Hard Disks 161
- Appendices and 163
- APPENDIX A 165
- Installing Components 166
- Configuring 167
- Windows 2000/NT/XP 168
- Macintosh OS X 173
- Verifying Settings 175
- Using Configuration Files 177
- APPENDIX B 179
- JavaScripts 182
- Java Permissions 183
- Mozilla Firefox 184
- APPENDIX C 187
- Appendix C Common Services 188
- Appendix C Common Services 189
- APPENDIX D 191
- GNU GENERAL PUBLIC LICENSE 201
- The OpenLDAP Public License 205
- Open SSL License 206
- The PHP License, version 3.0 208
- The MIT License 216
- APPENDIX E 221
- Appendix E Legal Information 222
- APPENDIX F 223
- Appendix F Customer Support 224
- Appendix F Customer Support 225
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