Zyxel-communications PLA470 V2 Manual do Utilizador Página 70
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Chapter 7 LEDs and Troubleshooting
PLA-4xx Series User’s Guide
70
7.3 Configuration Utility Problems
V The PLA-4xx Series Configuration Utility displays an error during installation.
• Make sure your computer is using Windows XP or Windows Vista (32-bit) operating
system. At the time of writing, this is the only compatible operating system for the
configuration utility.
V The PLA-4xx Series Configuration Utility does not display all or any of my
devices.
• Inspect the LEDs on your PLA-4xx and make sure that the ETHERNET and HomePlug
LEDs are on or blinking. See Section 7.2 on page 68 for troubleshooting LED related
problems.
• Check all ZyxEL HomePlug AV devices on your network have the latest firmware
installed. The latest utility cannot communicate with PLA-4xxs using earlier versions of
the firmware. Go to Section 5.4 on page 46 for instructions on installing the latest
firmware.
• Check you are using the latest version utility. Earlier version utilities cannot communicate
with PLA-4xxs using the latest firmware. If you do not have the latest utility, download it
from the ZyXEL website.
• If the device is not a ZyXEL device, then the DAK and Network Name will be greyed out.
• If you are running another tool such as the Firmware Detection Tool or Firmware
Upgrade Tool, the Utility will not detect your local device.
7.4 Powerline Problems
V The signal on my powerline network is weak.
1 Your powerline adapters may be connected to electrical surge protectors. Connect them
to standard power outlets.
2 Your powerline adapters may be located close to large appliances such as refrigerators or
air-conditioners that cause interference with the powerline signal. Move the adapters
further away from such appliances to reduce interference.
3 Your powerline adapters may be placed close to electrical devices such as electrical
insect-killers which produce radio waves. These may interfere with the powerline
signals. Move the adapters further away from such electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
- PLA-4xx Series 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Table of Contents 11
- PLA-4xx Series User’s Guide 11
- Table of Contents 12
- List of Tables 13
- List of Figures 15
- Introduction 17
- CHAPTER 1 19
- 1.5 Security 21
- 1.6 Multiple Networks 22
- CHAPTER 2 23
- Figure 10 Restart Screen 27
- Managing the PLA 29
- CHAPTER 3 31
- Chapter 3 Firmware Tools 32
- Chapter 3 Firmware Tools 33
- 3.2 Firmware Upgrade Tool 34
- CHAPTER 4 37
- Chapter 4 The ENCRYPT Button 38
- Chapter 4 The ENCRYPT Button 39
- 4.4 ENCRYPT Button Behavior 41
- CHAPTER 5 43
- 5.3 Configuration Screen 45
- 5.4 Firmware Screen 46
- 5.5 Network Info Screen 47
- 5.6 Advanced Screen 48
- Table 6 Priority Settings 49
- Figure 27 Priority Settings 50
- Figure 28 Advanced Screen 50
- 5.7 About Screen 51
- CHAPTER 6 53
- 6.1.1 Important Terms 54
- Internet 55
- Figure 42 Correct DAK 60
- 6.2 Troubleshooting 61
- CHAPTER 7 63
- Table 10 PLA-401 v2 Lights 64
- 7.1.2 PLA-400/400 v2/402 v2 65
- 7.1.3 PLA-470/PLA470 v2 66
- Table 13 PLA-470 Lights 67
- Table 14 PLA470 v2 Lights 67
- 7.2 Power and Light Problems 68
- 7.4 Powerline Problems 70
- 7.5 ENCRYPT Button Problems 71
- HomePlug light is on 72
- PART III 73
- APPENDIX A 75
- Wall-mounting Instructions 77
- Cable Pin Assignments 79
- APPENDIX B 81
- Appendix B Legal Information 82
- ZyXEL Limited Warranty 83
- APPENDIX C 85
- Appendix C Customer Support 86
- Appendix C Customer Support 87
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