Zyxel-communications G.SHDSL.bis 4-port Security Gateway P-793H Manual do Utilizador descarregar pdf (Página 363)

100

101

P-793H User’s Guide

Chapter 38 Troubleshooting 363

38.4 Problems Accessing the ZyXEL Device

Table 136 Troubleshooting Accessing the ZyXEL Device

PROBLEM CORRECTIVE ACTION

I cannot

access the

ZyXEL Device.

The default user password is “user” and admin password is “1234”.The Password

field is case-sensitive. Make sure that you enter the correct password using the proper

case.

If you have changed the password and have now forgotten it, you have to use the

RESET button. See Section 2.5 on page 54.

I cannot

access the

web

configurator.

Make sure there is not a telnet session running.

Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to

the instructions on checking your WAN connection.

Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for

instructions on checking your LAN connection.

Check that you have enabled web service access. If you have configured a secured

client IP address, your computer’s IP address must match it. Refer to the chapter on

remote management for details.

Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet

for LAN access.

If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the

URL.

Check that pop-up windows, JavaScripts and Java permissions are allowed (See

Appendix D on page 383).

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