Zyxel-communications P-660HW-D Series Manual do Utilizador descarregar pdf (Página 245)

P-660HW-D Series User’s Guide

Chapter 21 Troubleshooting 244

21.4 Problems Accessing the ZyXEL device

Table 99 Troubleshooting Accessing the ZyXEL device

PROBLEM CORRECTIVE ACTION

I cannot

access the

ZyXEL device.

The default user password is “user” and admin password is “1234”. The Password

field is case-sensitive. Make sure that you enter the correct password using the proper

case.

If you have changed the password and have now forgotten it, you will need to upload

the default configuration file. This restores all of the factory defaults including the

password.

I cannot

access the

web

configurator.

Make sure that there is not a Telnet session running.

Use the ZyXEL device’s WAN IP address when configuring from the WAN. Refer to the

instructions on checking your WAN connection.

Use the ZyXEL device’s LAN IP address when configuring from the LAN. Refer to for

instructions on checking your LAN connection.

Check that you have enabled web service access. If you have configured a secured

client IP address, your computer’s IP address must match it. Refer to the chapter on

remote management for details.

Your computer’s and the ZyXEL device’s IP addresses must be on the same subnet

for LAN access.

If you changed the ZyXEL device’s LAN IP address, then enter the new one as the

URL.

Make sure that pop-up windows, JavaScripts and Java permissions are allowed. See

the appendix for how to enable them.

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Zyxel-communications P-660HW-D Series Manual do Utilizador Página 245