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IES-708-22A User’s Guide
377
CHAPTER 56
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware Connections, and LEDs
• IES-708-22A Access and Login
• Internet Access
56.1 Power, Hardware Connections, and LEDs
V The IES-708-22A does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adaptor or cord included with the IES-708-22A.
2 Make sure the power adaptor or cord is connected to the IES-708-22A and plugged in to
an appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adaptor or cord to the IES-708-22A.
4 If the problem continues, contact the vendor.
V The ALARM/ALM LED is on.
1 Disconnect and re-connect the power adaptor to the IES-708-22A.
2 Use the statistics monitor command to verify the cause of the alarm.
2a If the unit is overheated, ensure that the IES-708-22A is installed in a well-
ventilated area. Keep the bottom, top, and all sides clear of obstructions and away
from the exhaust of other equipment.
2b If the voltage levels are outside the allowed range, take a screenshot of the statistics
monitor command display, and contact the vendor.
3 If the problem continues, contact the vendor.
V One of the LEDs does not behave as expected.
- IES-708-22A 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Contents Overview 9
- Table of Contents 11
- Chapter 44 19
- Chapter 45 19
- Chapter 49 21
- Chapter 50 21
- Chapter 54 23
- Table of Contents 25
- List of Figures 27
- List of Tables 33
- Introduction 37
- CHAPTER 1 39
- 1.2 STU-C/STU-R Mode 40
- • Login screen 41
- • System Information screen 41
- • General Setup screen 41
- • sys info show command 41
- Hardware 43
- CHAPTER 2 45
- CHAPTER 3 49
- 3.2 Front Panel Ports 50
- 3.2.4 USER/CO Ports 51
- Chapter 3 Front Panel 52
- Figure 9 MDF Wiring 52
- Chapter 3 Front Panel 53
- PART III 55
- CHAPTER 4 57
- 4.4 Status Screen 58
- 4.5 Navigation Panel 59
- 4.6 Changing Your Password 61
- Figure 14 User Account 62
- Figure 15 Logout 63
- CHAPTER 5 65
- Figure 17 xDSL Port Setup 66
- Figure 18 VC Setup 67
- Figure 19 VC Setup, Delete 67
- Figure 20 Select Ports 67
- Figure 21 VC Setup 68
- Figure 22 VC Setup 68
- Figure 23 Select Ports 69
- Figure 24 VC Setup 69
- Figure 25 Config Save 69
- CHAPTER 6 71
- Table 5 Home (continued) 72
- 6.1.3 RMON Statistics Screen 77
- 6.1.4 RMON History Screen 79
- CHAPTER 7 83
- Chapter 7 System Information 84
- Chapter 7 System Information 85
- CHAPTER 8 87
- Chapter 8 General Setup 88
- CHAPTER 9 89
- 9.2 Authentication Screen 90
- Chapter 9 User Account 91
- Chapter 9 User Account 92
- CHAPTER 10 93
- Chapter 10 Switch Setup 94
- 10.3 Switch Setup Screen 95
- Chapter 10 Switch Setup 97
- CHAPTER 11 99
- Chapter 11 IP Setup 100
- IES-708-22A User’s Guide 100
- CHAPTER 12 101
- Chapter 12 ENET Port Setup 102
- CHAPTER 13 103
- 13.5 xDSL Port Setup Screen 104
- Chapter 13 xDSL Port Setup 105
- Chapter 13 xDSL Port Setup 106
- 13.6 Virtual Channels 107
- 13.7 VC Setup Screen 108
- Figure 47 Select Ports 111
- 13.8 Priority-based PVCs 112
- 13.9 PPVC Setup Screen 113
- CHAPTER 14 117
- 14.3 Port Profile Screen 118
- 14.4 ATM QoS 119
- 14.5 Traffic Shaping 119
- 14.5.1 ATM Traffic Classes 120
- 14.5.2 Traffic Parameters 120
- 14.6 Upstream Policing 122
- 14.7 VC Profile Screen 123
- 14.8 Alarm Profile Screen 124
- 14.9 IGMP Filtering 127
- CHAPTER 15 131
- 15.2 xDSL Performance Screen 132
- Chapter 15 xDSL Line Data 133
- Chapter 15 xDSL Line Data 134
- CHAPTER 16 135
- Chapter 16 G.bond 136
- 16.2.1 G.bond Status Screen 137
- CHAPTER 17 139
- 17.3 VLAN Status Screen 140
- Chapter 17 VLAN 141
- Chapter 17 VLAN 142
- Figure 65 Select Ports 145
- CHAPTER 18 147
- 18.3 IGMP Status Screen 148
- Chapter 18 IGMP 149
- 18.4 IGMP Bandwidth Screen 150
- 18.5 IGMP Setup Screen 152
- 18.7 IGMP Count Screen 153
- 18.8 IGMP Port Info Screen 154
- 18.9 IGMP Port Group Screen 155
- Chapter 18 IGMP 156
- CHAPTER 19 157
- Chapter 19 Static Multicast 158
- CHAPTER 20 159
- 20.3 MVLAN Setup Screen 160
- Chapter 20 Multicast VLAN 161
- 20.4 MVLAN Group Screen 162
- Chapter 20 Multicast VLAN 164
- CHAPTER 21 165
- Chapter 21 Packet Filtering 166
- CHAPTER 22 167
- Chapter 22 MAC Filter 168
- CHAPTER 23 169
- Table 50 RSTP Port States 170
- CHAPTER 24 175
- 24.2 RADIUS Screen 176
- 24.3 802.1x Screen 177
- CHAPTER 25 179
- Chapter 25 Port Security 180
- Figure 87 Select Ports 180
- CHAPTER 26 181
- 26.3 DHCP Relay Screen 182
- Chapter 26 DHCP Relay 183
- Chapter 26 DHCP Relay 184
- CHAPTER 27 185
- Chapter 27 DHCP Snoop 186
- 27.4 DHCP Counter Screen 187
- CHAPTER 28 189
- 28.2 2684 Routed PVC Screen 190
- Chapter 28 2684 Routed Mode 191
- Chapter 28 2684 Routed Mode 192
- 28.4 RPVC Arp Proxy Screen 193
- CHAPTER 29 197
- Chapter 29 PPPoA to PPPoE 198
- Chapter 29 PPPoA to PPPoE 199
- CHAPTER 30 203
- 30.3 DSCP Map Screen 204
- CHAPTER 31 205
- 31.2 TLS PVC Screen 206
- Chapter 31 TLS PVC 207
- Chapter 31 TLS PVC 208
- CHAPTER 32 209
- 32.2 ACL Setup Screen 210
- Chapter 32 ACL 211
- ACL > ACL Profile Setup 212
- 32.4 ACL Profile Map Screen 213
- Chapter 32 ACL 214
- CHAPTER 33 215
- CHAPTER 34 217
- Chapter 34 SysLog 218
- CHAPTER 35 219
- Chapter 35 Access Control 220
- Table 75 SNMP Commands 220
- 35.3.1 Supported MIBs 221
- 35.3.2 SNMP Traps 221
- 35.4 SNMP Screen 223
- Control 224
- CHAPTER 36 227
- Chapter 36 Static Routing 228
- CHAPTER 37 229
- 37.3 Alarm Descriptions 230
- Chapter 37 Alarm 231
- Chapter 37 Alarm 232
- 37.5 Alarm Port Setup Screen 233
- CHAPTER 38 235
- Chapter 38 Maintenance 236
- 38.5 Load Factory Defaults 237
- 38.6 Reboot System 238
- 38.7 Command Line FTP 238
- CHAPTER 39 239
- Chapter 39 Diagnostic 240
- CHAPTER 40 241
- 40.2 MAC Table Screen 242
- CHAPTER 41 243
- Chapter 41 ARP Table 244
- CHAPTER 42 247
- 42.4 Commands 248
- Chapter 42 Commands 249
- Chapter 42 Commands 250
- CHAPTER 43 265
- 43.3 Isolation Commands 266
- 43.5 Statistics Port Command 267
- Chapter 43 Command Examples 268
- CHAPTER 44 269
- 44.4 Alarm Port Show Command 270
- 44.5 Alarm Port Set Command 271
- 44.6 Alarm Tablelist Command 271
- 44.7 Log Format 272
- Chapter 44 Alarm Commands 273
- 44.10 Alarm XEdit Command 274
- 44.11 Alarm Cutoff Command 275
- 44.12 Alarm Clear Command 275
- Chapter 44 Alarm Commands 276
- CHAPTER 45 277
- 45.1.3 Disable Command 278
- 45.1.4 Server Set Command 278
- 45.1.5 Server Delete Command 278
- 45.1.6 Server Active Command 278
- (Circuit ID) 279
- (Remote ID) 280
- 45.4 DHCP Snoop Commands 281
- Chapter 45 DHCP Commands 282
- Chapter 45 DHCP Commands 283
- CHAPTER 46 285
- 46.4.2 VLAN PVID Command 286
- 46.4.3 VLAN Priority Command 286
- 46.4.4 VLAN Set Command 287
- 46.4.6 VLAN CPU Show Command 289
- 46.4.7 VLAN CPU Set Command 289
- 46.4.9 VLAN Delete Command 290
- 46.5 VLAN Enable 291
- 46.6 VLAN Disable 291
- CHAPTER 47 293
- Chapter 47 MAC Commands 294
- 47.3 MAC Count Commands 295
- 47.3.4 MAC Count Set Command 297
- CHAPTER 48 299
- 48.3 IGMP Filter Commands 300
- Chapter 48 IGMP Commands 301
- Chapter 48 IGMP Commands 302
- 48.4 IGMP Bandwidth Commands 303
- CHAPTER 49 311
- CHAPTER 50 315
- 50.3 General IP Commands 316
- 50.3.4 Route Delete Command 317
- 50.3.5 Route Show Command 317
- 50.4 Statistics IP Command 318
- Chapter 50 IP Commands 319
- Chapter 50 IP Commands 320
- CHAPTER 51 321
- 708-22A 322
- 51.4 Firmware File Upgrade 325
- Quit FTP 326
- CHAPTER 52 327
- Chapter 52 SNMP 328
- CHAPTER 53 329
- Chapter 53 DSL Commands 330
- 53.1.8 DSL Port Name Command 333
- 53.1.9 DSL Port Tel Command 333
- 53.2 Statistics DSL Commands 334
- Chapter 53 DSL Commands 335
- 53.3 Alarm Profile Commands 340
- CHAPTER 54 345
- 54.3 PVC Channels 347
- 54.3.2 PVC Set Command 348
- 54.4 Priority-based PVCs 349
- 54.4.5 PPVC Show Command 352
- 54.4.6 PPVC Delete Command 352
- <portlist> = 353
- <vpi> = 353
- <vci> = 353
- 54.5.5 RPVC Set Command 356
- 54.5.6 RPVC Show Command 357
- 54.5.7 RPVC Delete Command 358
- 54.6.2 PAE PVC Set Command 362
- 54.6.3 PAE PVC Show Command 363
- 54.7.2 TLS PVC Set Command 366
- 54.7.3 TLS PVC Show Command 367
- CHAPTER 55 369
- Chapter 55 ACL Commands 371
- 55.2 ACL Assignment Commands 372
- Chapter 55 ACL Commands 374
- Troubleshooting 375
- CHAPTER 56 377
- V I forgot the password 378
- Chapter 56 Troubleshooting 379
- 56.3 Internet Access 380
- 56.4 Password 381
- 56.5 System Lockout 382
- 56.6 Resetting the Defaults 382
- 56.7 Recovering the Firmware 384
- Chapter 56 Troubleshooting 386
- CHAPTER 57 387
- Table 99 Default Settings 390
- 57.2 Cable Pin Assignments 392
- Appendices and 395
- APPENDIX A 397
- Installing Components 398
- Configuring 399
- Windows 2000/NT/XP 400
- Windows Vista 405
- Macintosh OS 8/9 410
- Macintosh OS X 412
- Verifying Settings 413
- Using Configuration Files 415
- APPENDIX B 419
- JavaScripts 422
- Java Permissions 423
- Mozilla Firefox 424
- APPENDIX C 427
- Appendix C Common Services 428
- Appendix C Common Services 429
- APPENDIX D 431
- APPENDIX E 433
- ZyXEL Limited Warranty 434
- Appendix E Legal Information 435
- Appendix E Legal Information 436
- APPENDIX F 437
- Appendix F Customer Support 438
- Appendix F Customer Support 439
- Numerics 443
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