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IES-708-22A User’s Guide
437
APPENDIX F
Customer Support
Please have the following information ready when you contact customer support.
Required Information
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
“+” is the (prefix) number you dial to make an international telephone call.
Corporate Headquarters (Worldwide)
• Support E-mail: [email protected]
• Sales E-mail: [email protected]
• Telephone: +886-3-578-3942
• Fax: +886-3-578-2439
• Web: www.zyxel.com, www.europe.zyxel.com
• FTP: ftp.zyxel.com, ftp.europe.zyxel.com
• Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,
Hsinchu 300, Taiwan
Costa Rica
• Support E-mail: [email protected]
• Sales E-mail: [email protected]
• Telephone: +506-2017878
• Fax: +506-2015098
• Web: www.zyxel.co.cr
• FTP: ftp.zyxel.co.cr
• Regular Mail: ZyXEL Costa Rica, Plaza Roble Escazú, Etapa El Patio, Tercer Piso, San
José, Costa Rica
Czech Republic
• E-mail: [email protected]
• Telephone: +420-241-091-350
• Fax: +420-241-091-359
• Web: www.zyxel.cz
- IES-708-22A 1
- About This User's Guide 3
- Document Conventions 4
- Icons Used in Figures 5
- Safety Warnings 6
- Safety Warnings 7
- Contents Overview 9
- Table of Contents 11
- Chapter 44 19
- Chapter 45 19
- Chapter 49 21
- Chapter 50 21
- Chapter 54 23
- Table of Contents 25
- List of Figures 27
- List of Tables 33
- Introduction 37
- CHAPTER 1 39
- 1.2 STU-C/STU-R Mode 40
- • Login screen 41
- • System Information screen 41
- • General Setup screen 41
- • sys info show command 41
- Hardware 43
- CHAPTER 2 45
- CHAPTER 3 49
- 3.2 Front Panel Ports 50
- 3.2.4 USER/CO Ports 51
- Chapter 3 Front Panel 52
- Figure 9 MDF Wiring 52
- Chapter 3 Front Panel 53
- PART III 55
- CHAPTER 4 57
- 4.4 Status Screen 58
- 4.5 Navigation Panel 59
- 4.6 Changing Your Password 61
- Figure 14 User Account 62
- Figure 15 Logout 63
- CHAPTER 5 65
- Figure 17 xDSL Port Setup 66
- Figure 18 VC Setup 67
- Figure 19 VC Setup, Delete 67
- Figure 20 Select Ports 67
- Figure 21 VC Setup 68
- Figure 22 VC Setup 68
- Figure 23 Select Ports 69
- Figure 24 VC Setup 69
- Figure 25 Config Save 69
- CHAPTER 6 71
- Table 5 Home (continued) 72
- 6.1.3 RMON Statistics Screen 77
- 6.1.4 RMON History Screen 79
- CHAPTER 7 83
- Chapter 7 System Information 84
- Chapter 7 System Information 85
- CHAPTER 8 87
- Chapter 8 General Setup 88
- CHAPTER 9 89
- 9.2 Authentication Screen 90
- Chapter 9 User Account 91
- Chapter 9 User Account 92
- CHAPTER 10 93
- Chapter 10 Switch Setup 94
- 10.3 Switch Setup Screen 95
- Chapter 10 Switch Setup 97
- CHAPTER 11 99
- Chapter 11 IP Setup 100
- IES-708-22A User’s Guide 100
- CHAPTER 12 101
- Chapter 12 ENET Port Setup 102
- CHAPTER 13 103
- 13.5 xDSL Port Setup Screen 104
- Chapter 13 xDSL Port Setup 105
- Chapter 13 xDSL Port Setup 106
- 13.6 Virtual Channels 107
- 13.7 VC Setup Screen 108
- Figure 47 Select Ports 111
- 13.8 Priority-based PVCs 112
- 13.9 PPVC Setup Screen 113
- CHAPTER 14 117
- 14.3 Port Profile Screen 118
- 14.4 ATM QoS 119
- 14.5 Traffic Shaping 119
- 14.5.1 ATM Traffic Classes 120
- 14.5.2 Traffic Parameters 120
- 14.6 Upstream Policing 122
- 14.7 VC Profile Screen 123
- 14.8 Alarm Profile Screen 124
- 14.9 IGMP Filtering 127
- CHAPTER 15 131
- 15.2 xDSL Performance Screen 132
- Chapter 15 xDSL Line Data 133
- Chapter 15 xDSL Line Data 134
- CHAPTER 16 135
- Chapter 16 G.bond 136
- 16.2.1 G.bond Status Screen 137
- CHAPTER 17 139
- 17.3 VLAN Status Screen 140
- Chapter 17 VLAN 141
- Chapter 17 VLAN 142
- Figure 65 Select Ports 145
- CHAPTER 18 147
- 18.3 IGMP Status Screen 148
- Chapter 18 IGMP 149
- 18.4 IGMP Bandwidth Screen 150
- 18.5 IGMP Setup Screen 152
- 18.7 IGMP Count Screen 153
- 18.8 IGMP Port Info Screen 154
- 18.9 IGMP Port Group Screen 155
- Chapter 18 IGMP 156
- CHAPTER 19 157
- Chapter 19 Static Multicast 158
- CHAPTER 20 159
- 20.3 MVLAN Setup Screen 160
- Chapter 20 Multicast VLAN 161
- 20.4 MVLAN Group Screen 162
- Chapter 20 Multicast VLAN 164
- CHAPTER 21 165
- Chapter 21 Packet Filtering 166
- CHAPTER 22 167
- Chapter 22 MAC Filter 168
- CHAPTER 23 169
- Table 50 RSTP Port States 170
- CHAPTER 24 175
- 24.2 RADIUS Screen 176
- 24.3 802.1x Screen 177
- CHAPTER 25 179
- Chapter 25 Port Security 180
- Figure 87 Select Ports 180
- CHAPTER 26 181
- 26.3 DHCP Relay Screen 182
- Chapter 26 DHCP Relay 183
- Chapter 26 DHCP Relay 184
- CHAPTER 27 185
- Chapter 27 DHCP Snoop 186
- 27.4 DHCP Counter Screen 187
- CHAPTER 28 189
- 28.2 2684 Routed PVC Screen 190
- Chapter 28 2684 Routed Mode 191
- Chapter 28 2684 Routed Mode 192
- 28.4 RPVC Arp Proxy Screen 193
- CHAPTER 29 197
- Chapter 29 PPPoA to PPPoE 198
- Chapter 29 PPPoA to PPPoE 199
- CHAPTER 30 203
- 30.3 DSCP Map Screen 204
- CHAPTER 31 205
- 31.2 TLS PVC Screen 206
- Chapter 31 TLS PVC 207
- Chapter 31 TLS PVC 208
- CHAPTER 32 209
- 32.2 ACL Setup Screen 210
- Chapter 32 ACL 211
- ACL > ACL Profile Setup 212
- 32.4 ACL Profile Map Screen 213
- Chapter 32 ACL 214
- CHAPTER 33 215
- CHAPTER 34 217
- Chapter 34 SysLog 218
- CHAPTER 35 219
- Chapter 35 Access Control 220
- Table 75 SNMP Commands 220
- 35.3.1 Supported MIBs 221
- 35.3.2 SNMP Traps 221
- 35.4 SNMP Screen 223
- Control 224
- CHAPTER 36 227
- Chapter 36 Static Routing 228
- CHAPTER 37 229
- 37.3 Alarm Descriptions 230
- Chapter 37 Alarm 231
- Chapter 37 Alarm 232
- 37.5 Alarm Port Setup Screen 233
- CHAPTER 38 235
- Chapter 38 Maintenance 236
- 38.5 Load Factory Defaults 237
- 38.6 Reboot System 238
- 38.7 Command Line FTP 238
- CHAPTER 39 239
- Chapter 39 Diagnostic 240
- CHAPTER 40 241
- 40.2 MAC Table Screen 242
- CHAPTER 41 243
- Chapter 41 ARP Table 244
- CHAPTER 42 247
- 42.4 Commands 248
- Chapter 42 Commands 249
- Chapter 42 Commands 250
- CHAPTER 43 265
- 43.3 Isolation Commands 266
- 43.5 Statistics Port Command 267
- Chapter 43 Command Examples 268
- CHAPTER 44 269
- 44.4 Alarm Port Show Command 270
- 44.5 Alarm Port Set Command 271
- 44.6 Alarm Tablelist Command 271
- 44.7 Log Format 272
- Chapter 44 Alarm Commands 273
- 44.10 Alarm XEdit Command 274
- 44.11 Alarm Cutoff Command 275
- 44.12 Alarm Clear Command 275
- Chapter 44 Alarm Commands 276
- CHAPTER 45 277
- 45.1.3 Disable Command 278
- 45.1.4 Server Set Command 278
- 45.1.5 Server Delete Command 278
- 45.1.6 Server Active Command 278
- (Circuit ID) 279
- (Remote ID) 280
- 45.4 DHCP Snoop Commands 281
- Chapter 45 DHCP Commands 282
- Chapter 45 DHCP Commands 283
- CHAPTER 46 285
- 46.4.2 VLAN PVID Command 286
- 46.4.3 VLAN Priority Command 286
- 46.4.4 VLAN Set Command 287
- 46.4.6 VLAN CPU Show Command 289
- 46.4.7 VLAN CPU Set Command 289
- 46.4.9 VLAN Delete Command 290
- 46.5 VLAN Enable 291
- 46.6 VLAN Disable 291
- CHAPTER 47 293
- Chapter 47 MAC Commands 294
- 47.3 MAC Count Commands 295
- 47.3.4 MAC Count Set Command 297
- CHAPTER 48 299
- 48.3 IGMP Filter Commands 300
- Chapter 48 IGMP Commands 301
- Chapter 48 IGMP Commands 302
- 48.4 IGMP Bandwidth Commands 303
- CHAPTER 49 311
- CHAPTER 50 315
- 50.3 General IP Commands 316
- 50.3.4 Route Delete Command 317
- 50.3.5 Route Show Command 317
- 50.4 Statistics IP Command 318
- Chapter 50 IP Commands 319
- Chapter 50 IP Commands 320
- CHAPTER 51 321
- 708-22A 322
- 51.4 Firmware File Upgrade 325
- Quit FTP 326
- CHAPTER 52 327
- Chapter 52 SNMP 328
- CHAPTER 53 329
- Chapter 53 DSL Commands 330
- 53.1.8 DSL Port Name Command 333
- 53.1.9 DSL Port Tel Command 333
- 53.2 Statistics DSL Commands 334
- Chapter 53 DSL Commands 335
- 53.3 Alarm Profile Commands 340
- CHAPTER 54 345
- 54.3 PVC Channels 347
- 54.3.2 PVC Set Command 348
- 54.4 Priority-based PVCs 349
- 54.4.5 PPVC Show Command 352
- 54.4.6 PPVC Delete Command 352
- <portlist> = 353
- <vpi> = 353
- <vci> = 353
- 54.5.5 RPVC Set Command 356
- 54.5.6 RPVC Show Command 357
- 54.5.7 RPVC Delete Command 358
- 54.6.2 PAE PVC Set Command 362
- 54.6.3 PAE PVC Show Command 363
- 54.7.2 TLS PVC Set Command 366
- 54.7.3 TLS PVC Show Command 367
- CHAPTER 55 369
- Chapter 55 ACL Commands 371
- 55.2 ACL Assignment Commands 372
- Chapter 55 ACL Commands 374
- Troubleshooting 375
- CHAPTER 56 377
- V I forgot the password 378
- Chapter 56 Troubleshooting 379
- 56.3 Internet Access 380
- 56.4 Password 381
- 56.5 System Lockout 382
- 56.6 Resetting the Defaults 382
- 56.7 Recovering the Firmware 384
- Chapter 56 Troubleshooting 386
- CHAPTER 57 387
- Table 99 Default Settings 390
- 57.2 Cable Pin Assignments 392
- Appendices and 395
- APPENDIX A 397
- Installing Components 398
- Configuring 399
- Windows 2000/NT/XP 400
- Windows Vista 405
- Macintosh OS 8/9 410
- Macintosh OS X 412
- Verifying Settings 413
- Using Configuration Files 415
- APPENDIX B 419
- JavaScripts 422
- Java Permissions 423
- Mozilla Firefox 424
- APPENDIX C 427
- Appendix C Common Services 428
- Appendix C Common Services 429
- APPENDIX D 431
- APPENDIX E 433
- ZyXEL Limited Warranty 434
- Appendix E Legal Information 435
- Appendix E Legal Information 436
- APPENDIX F 437
- Appendix F Customer Support 438
- Appendix F Customer Support 439
- Numerics 443
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