ZyXEL Communications Prestige 630-C series Guia do Utilizador descarregar pdf (Página 63)

Prestige 630 ADSL USB Modem

Troubleshooting 8-1

Chapter 8

Troubleshooting

This chapter covers potential problems and the possible solutions.

Table 8-1 Troubleshooting

PROBLEM CORRECTIVE ACTION

None of the LEDs turn on when

I start the modem.

Make sure your computer is turned on.

Check the USB cable connections between the modem and your

computer.

Click

Start



Programs

. Install the software driver if

ADSL Modem

Driver

is not present.

Carefully follow the instructions in this User’s Guide to uninstall and

reinstall the software driver.

Contact technical support if these steps fail to solve the problem.

I cannot access the modem via

my computer.

Make sure the modem’s USB port is connected to your computer’s

USB port.

Restart your computer.

I cannot connect to the Internet. Make sure the ADSL port is properly connected to the wall jack.

Restart the modem by using the

Connect/Disconnect

button in the

ADSL Control and Status

window.

Restart your computer.

I cannot get the software driver

to uninstall and reinstall

properly.

Make sure you are using the ZyXEL installation program and not the

Windows installation wizard.

Close your Windows applications.

Run Windows Explorer and go to the folder that contains the

software driver (where you found the setup command).

Double click RunSetup.exe.

Wait a moment for your icon to show that the processing has

stopped (the hourglass disappears) and double click Cleanup.exe.

Restart your computer when prompted.

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